ERAYAK Knowledge Center
Generator FAQs & Product Support
Clear answers for selecting, using, and maintaining your power equipment: portable generators, inverter generators, mobile power stations, inverters, accessories, and after-sales support.
Browse by topic
After-Sales Service
Provides product guidance and after-sales support for global partners. Inquiries received on business days will be responded to within 1 business days. Overseas distributors have access to a dedicated support channel.
Generator Maintenance
View maintenance, storage, and routine care guidelines. We recommend the first service after 20 hours of operation, followed by servicing every 100 operating hours or every 6 months, whichever comes first.
Repair Support
When maintenance is required, please provide the device model, application scenario, and a description of the issue. Our support team will guide you to the relevant product information or service resources.
FAQ
Explore common generator issues and ERAYAK product support topics, from product selection and operation to maintenance, troubleshooting, manuals, and replacement parts.
ERAYAK's current product lineup includes portable inverter generators, open-frame inverter generators, mobile power stations, pure sine wave inverters, battery chargers, generator accessories, and related components.
Zhejiang Leiya Electronics supports OEM, ODM, and private-label power product projects. Collaboration covers product configuration, industrial design, packaging, documentation, testing requirements, and target market planning. Project scope and compliance requirements will be confirmed item by item based on the product and destination.
Based on the selected product and verified specifications, the ERAYAK solution is suitable for RV travel, camping, home backup power planning, construction sites, mobile operations, and off-grid applications.
Access product catalogs, user manuals, certificates, and FAQs via the Support page. You can also find technical guides in the News section.
Before selecting a solution, verify the specific model's rated and starting power, fuel type, voltage, outlet configuration, portability, operating environment requirements, and local compliance standards.
Recommend the first maintenance (oil and oil filter change) after 20 hours of operation for a new machine. Subsequent maintenance should be performed every 100 operating hours or every 6 months, whichever comes first.
Download Files
To request the product catalog, user manual, and certification documents, please use the link below. Our sales team will send them directly to your email.
ERAYAK Product Catalog
Catalogs · Overview of Product Platform, Categories, and Selection for All Series
Portable Inverter Generator User Manual
Manuals · EYG1000 / EYG2000 / EYG4000 / EYG9500 Series: Installation, Operation, and Maintenance Guide
Traditional Generator User Manual
Manuals · Operating procedures and troubleshooting for traditional models such as EYG2600G
Inverter and Charger User Manual
Manuals · DSU / DAU / 8091 / 8033 / RK Series User Guide
Product Certification Collection
Certificates · Certification documents (CE, FCC, RoHS, EPA, etc.) provided by model
Need more help?
Get support for your ERAYAK product
If you can't find an answer in the FAQ, please send your device model, use case, and a clear description of your issue. Our support team will guide you to the relevant product information or service resources.